The COVID-19 crisis brought the US healthcare system into stark public focus. While no question the pandemic has exposed the industry’s weaknesses, it also exposed its strengths and its ability to innovate.
Overall, I must say the healthcare system in America has performed very well and the hardworking professionals who comprise it are to be congratulated.
However, and what is critically important in looking ahead – COVID-19 also initiated and accelerated consumer behavioral changes that are here to stay – Health care providers need to be aware of these trends and leverage them to their utmost advantage.
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